We respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases from us.

Information We Collect

• Personal Information: When you make a purchase, sign up for an account, or engage with our site, we collect personal details such as your name, email address, and shipping address. This information is essential for order fulfillment and enhancing your customer service experience.

• Payment Information: Payment details are processed securely by our third-party payment processors, including Stripe, PayPal, and Afterpay, and are not stored on our servers. We only retain transaction details necessary for accounting and order management.

• Analytics and Tracking Data: We use tools like Google Analytics and Facebook Pixel to understand how you interact with our website. This helps us optimize our site and tailor our marketing strategies to better serve your needs.

How We Use Your Information

The personal information we collect allows us to:

• Complete your transactions and send order confirmations.

• Communicate with you about your orders and provide customer support.

• Send you promotional messages and personalized product recommendations if you opt-in to receive them.

• Improve and optimize our website and service offerings.

Sharing Your Information

To facilitate our services, we share your information with third parties, including:

• Payment Processors: To securely process your payments.

• Marketing Platforms: To manage our advertising campaigns and personalize ads.

• Analytics Providers: To help us measure and understand the effectiveness of our website.

We ensure that all third parties are committed to protecting your information and adhere to the same privacy standards we follow.

Security of Your Personal Information

We take serious precautions to ensure that your personal information is handled securely. However, no internet-based site can be 100% secure, so we cannot guarantee the absolute security of your data. We recommend that you use strong passwords and avoid sharing your personal information publicly.

Cookies and Other Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us remember your preferences and collect analytics data. You can choose to disable cookies in your browser settings, but this may affect the functionality of our site.

Your Rights

You have the right to access the personal information we hold about you and to ask for it to be corrected or deleted. If you would like to do so, please contact us at the details provided below.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices. We encourage you to review this page regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at hello@natusujewelry.com.au

Last updated: 1 May 2024